Chargeback Gurus pricing and how to compare the quote you get

What Chargeback Gurus publishes about cost

Very little, and that is by design. Chargeback Gurus sells a platform with prevention, representment and analytics modules, and pairs it with an expert team that builds a strategy for each merchant. Because the service is tailored, the price is too. The homepage call to action, "Get Started", opens a demo booking page rather than a checkout.

Here is what is and is not on the record.

Because none of this is a price, treat any number you read on a directory as a starting point for the demo, not a budget line.

Which fees a managed chargeback quote can include

Managed chargeback services price in a handful of ways, often combined. When you get the Chargeback Gurus quote, check it against each line so nothing surprises you in month three.

• Setup or onboarding fee. A one time charge for integration and strategy work. Ask whether it is waived on a longer term.
• Monthly platform fee. A fixed charge for software access, analytics and reporting.
• Per chargeback handling fee. A flat amount for every case the team works, won or lost. This is the line that grows with your dispute count, not your results.
• Success fee. A percentage of the amount recovered. This is the line that grows with your win rate and ticket size.
• Alert fees. Pre dispute alerts are usually charged per alert or per deflected chargeback, on top of the representment fees.
• Minimums and term. A monthly minimum or a 12 month commitment changes the real cost of a slow season.

Your processor's own dispute fee sits outside all of this. Stripe, for example, charges its fee whether you win or lose, and no vendor refunds it.

What a quote could cost at three merchant sizes

To make the comparison concrete, here is a worksheet with a sample quote of 15 USD per chargeback handled plus 20 percent of recovered funds. Those two numbers are illustrations, not Chargeback Gurus prices. Replace them with the figures in your own quote. Every row assumes a 40 percent win rate.

Put the matching NoChargeback plan next to each row. The small and mid sized stores both fit Growth at 299 USD a month, or 149 USD a month billed yearly, which covers 100 disputes and 1,000 alerts. The larger merchant fits Scale at 799 USD a month, or 399 USD billed yearly, for 400 disputes and 5,000 alerts. None of these plans takes a percentage of what you win.

The gap widens over a year. At the sample rates, the mid sized store would pay 19,440 USD for twelve months against 1,788 USD for Growth billed yearly. Even if your real quote is half the sample, the difference pays for a lot of review time.

What the higher price buys

A quote based managed service is not overpriced by default. You pay for people. An analyst team owns the case, writes the response, decides which disputes to fight and reports back. If nobody in your company has time to read a reason code, that labor has real value.

The question is whether you need it. Most card not present merchants lose disputes for the same few reasons: missing delivery proof, a billing descriptor the customer does not recognize, a refund policy that was hard to find, or no record of prior undisputed orders for Visa Compelling Evidence 3.0. Software can pull that evidence from your processor and store automatically, and a person on your team can check a drafted response in a few minutes.

Before you sign, ask the vendor for its win rate on your reason codes, not its overall rate. A hotel's no show disputes and a subscription app's "I did not authorize this" disputes behave very differently, and a strong average can hide a weak result in your category.

A published price instead of a quote

NoChargeback sells every plan online with the price on the page.

• Starter at 49 USD a month for one account, 15 disputes and 100 alerts.
• Growth at 299 USD a month for five accounts, 100 disputes, 1,000 alerts and automatic submission.
• Scale at 799 USD a month for 20 accounts, 400 disputes, 5,000 alerts and Ethoca, Verifi CDRN and Visa RDR rules.
• Enterprise at 1,999 USD a month for 100 accounts and 1,500 disputes.

Annual billing halves each price. Each plan drafts an evidence pack and rebuttal letter per reason code, sends chargeback alerts before a dispute posts, and watches your Visa VAMP and Mastercard ECM ratios. For the feature by feature view, read the Chargeback Gurus alternative comparison.

How to compare a Chargeback Gurus quote in ten minutes

1. 1 Export twelve months of disputes from your processor with amount, reason code and outcome.
2. 2 Apply every fee line from the quote to that export: handling fee times disputes, success fee times recovered amount, plus platform, alert and setup fees.
3. 3 Check recovered funds against deposits. Your bookkeeper can match each dispute reversal to the bank deposit so the recovered total in the quote math is the money that actually arrived, not the amount the vendor reports.
4. 4 Compare the yearly total with the NoChargeback plan that covers your dispute and alert counts.
5. 5 If the flat plan wins, connect one processor account first and run both for a month before you move the rest.