Practical guides on chargebacks for online merchants: how to win a dispute, what Visa VAMP and Compelling Evidence 3.0 mean for you, how Stripe dispute fees work and how Ethoca, Verifi CDRN and Visa RDR stop chargebacks before they are filed.
Chargeback Gurus does not publish prices. This post lists the fees a managed chargeback quote can contain, prices a sample quote at three merchant sizes, and shows where a flat monthly plan comes out cheaper.
Chargeflow charges 25 percent of recovered chargebacks for Automation, 29 USD per deflected chargeback for Alerts and a per transaction fee for Prevent. This post works out what that adds up to at three merchant sizes and when a flat monthly plan costs less.
Chargebacks911 does not publish a price list. Directory listings show starting points from about 200 to about 1,000 USD a month, and the real number is a custom quote. This post shows what drives that quote, which fees to ask about and how to compare it with a flat plan.
Visa Compelling Evidence 3.0 lets a merchant shift a card not present fraud dispute back to the issuer by showing two earlier undisputed transactions from the same card that share matching customer data. Here is what qualifies and what to store from day one.
Ethoca alerts, Verifi CDRN and Visa RDR all stop chargebacks before they count, but they work differently. Ethoca and CDRN send you an alert to act on, RDR refunds automatically on your rules. Most merchants with real dispute volume use all three.
Friendly fraud in subscriptions is a real customer disputing a charge they agreed to, usually because they forgot, did not recognize it or could not cancel. Prevention means clear consent, recognizable billing, easy cancellation and stored usage proof.
To win a chargeback, answer the exact reason code the issuer used, with evidence that proves that one claim, before your processor's deadline. This playbook covers fraud, not received, not as described, canceled recurring and credit not processed disputes.
A pre arbitration chargeback is the stage after your first response, when one side rejects the other's position before the network decides. Fight when you have new evidence that answers the reason code and the amount covers the risk of arbitration fees. Otherwise accept.
Stripe charges a fixed fee on every dispute, 15 US dollars in the US at the time of writing, plus a counter fee when you submit evidence. The way to stop paying it is to prevent disputes before they open, then fight only the ones you can win.
Visa VAMP is the Visa Acquirer Monitoring Program. It counts fraud reports and disputes against your settled card not present sales, and a merchant above the excessive threshold faces fees and pressure from the acquirer. Here is how the math works and how to stay under it.
Your email and a password, then the 6 digit code we send you. Connect your processor right after with read and dispute access only.
Already have an account?
By creating an account you accept the Terms of Service and the Privacy Policy.
New here?
Connecting your processor and sending evidence automatically are part of every plan. Annual billing saves 50 percent.
billed $288 yearly
Fits growing stores and SaaS teams
billed $1,788 yearly
billed $4,788 yearly
Need more than 400 disputes a month? See Enterprise on the pricing page.
Cancel anytime in billing. Access stays until the end of the paid period.
