What Chargeback Gurus offers
Chargeback Gurus describes itself as one unified chargeback management platform with three parts. Prevention covers what it calls Smart Prevention Alerts and Order Intelligence, which aim to stop a dispute before it becomes a chargeback. Representment is Smart Representment, the work of fighting disputes that do land. Analytics looks for the root causes behind your dispute trends.
The company pairs that software with people. Its site talks about real experts and a team that handles cases, and its pitch is a tailored strategy per business rather than a template. That makes it closer to a managed service than to a tool you run yourself.
It names a long list of industries: ticketing, cruise, gaming, retail, subscription, hospitality, car rental, telecom, tech and media, health insurance and property and casualty insurance. Its published client stories lean toward hotels, car rental, telecom and movie theaters. It lists PCI Level 1, SOC 2, GDPR and ISO 27001 on its homepage.
Quote based service or flat software price
Chargeback Gurus does not publish a rate card. Its site has no pricing page, and directories such as RFP.wiki mark its pricing as an estimate rather than an official figure. A competitor blog reports a per chargeback handling fee combined with a percentage of the amount won, with the percentage varying by ticket size. That claim comes from a rival and is not confirmed, so treat it as a question to ask in your demo, not as a fact.
What is clear is the buying process. You book a call, the team reviews your volume and industry, and you receive a custom quote. For a large hotel group or insurer that is normal. For a Shopify store or a subscription app with 30 disputes a month it adds weeks before anything is connected.
NoChargeback works the other way round. Every plan, limit and price is on the pricing page, checkout is online, and the price does not move with your win rate. Growth is 299 USD a month, or 149 USD a month billed yearly, for up to 100 disputes and 1,000 alerts with automatic submission.
Chargeback Gurus and NoChargeback side by side
| Chargeback Gurus | NoChargeback | |
|---|---|---|
| Pricing | Custom quote after a demo, not published | Published plans from 49 USD a month |
| Share of recovered funds | Not public, reported to include a share of wins | None, you keep every recovered dollar |
| How you start | Book a demo, then onboarding with the team | Self serve checkout, connect a processor the same day |
| Who does the work | Analysts plus platform, managed approach | Software drafts the evidence pack, your team reviews and submits or auto submits |
| Pre dispute alerts | Smart Prevention Alerts | Alerts included up to the plan limit, Ethoca, Verifi CDRN and Visa RDR rules on Scale |
| Ratio monitoring | Analytics on dispute trends | Visa VAMP and Mastercard ECM monitor with warnings at 70 and 90 percent of the threshold |
| Processor coverage | Not listed on the homepage, integrations page by request | Stripe, Shopify, PayPal, Braintree, Adyen, Checkout.com and Authorize.net |
| Best fit | Hospitality, travel, insurance and telecom at enterprise scale | Online stores, SaaS and digital goods with roughly 10 to 1,500 disputes a month |
What NoChargeback costs
The same prices apply to every merchant, and annual billing saves 50 percent.
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Starter at 49 USD a month, or 24 USD a month billed yearly. One connected account, 15 disputes and 100 alerts a month, manual submit.
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Growth at 299 USD a month, or 149 USD a month billed yearly. Five accounts, 100 disputes, 1,000 alerts, automatic submission, prevention rules, Slack and 3 seats.
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Scale at 799 USD a month, or 399 USD a month billed yearly. Twenty accounts, all integrations, 400 disputes, 5,000 alerts, network alerts and Visa RDR rules, API access and 10 seats.
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Enterprise at 1,999 USD a month, or 999 USD a month billed yearly. 100 accounts, 1,500 disputes, 20,000 alerts, SSO, audit log and an SLA.
No plan charges a percentage of recovered chargebacks, and there is no per alert fee inside the plan limit. If you want the full breakdown of what a quote based vendor can cost, read Chargeback Gurus pricing and how the quote works.
How to compare a Chargeback Gurus quote with a flat plan
A managed service quote and a software subscription only compare fairly over twelve months. Pull the numbers from your processor dashboard before the demo.
- 1 Count disputes per month for the last year and note the average ticket size. Both drive a per case fee and a percentage fee.
- 2 Ask for every fee in writing: setup, monthly platform, per chargeback handled, percentage of recovered funds, alert fees and any minimum.
- 3 Apply the quote to your real year. For example, 50 disputes a month with 40 percent won at 180 USD each means about 43,200 USD recovered a year, so every 10 percent of success fee is 4,320 USD before handling fees.
- 4 Put the matching plan next to it. Fifty disputes a month fits Growth, which is 1,788 USD for the year billed yearly, alerts included up to 1,000 a month.
- 5 Ask about contract term, notice period and who keeps the fee on cases that close after you leave.
If the managed quote is several times the flat plan, the gap is what you pay for analysts doing the work. Some enterprise teams want exactly that. Most mid sized stores would rather keep the money and spend 10 minutes reviewing a drafted response.
When Chargeback Gurus may fit better
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You run hotels, cruises, car rental or insurance at large volume and want a provider with case studies in those industries.
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You want analysts to own disputes end to end and have no one in house to review evidence.
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You need a processor or acquirer connection that NoChargeback does not support.
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Your procurement process expects a custom contract, a named account team and on site reviews.
How to switch from Chargeback Gurus
- 1 Connect your processor. NoChargeback asks for read access and dispute evidence permission only and never moves money. The security page lists exactly what is requested.
- 2 Leave open cases with Chargeback Gurus until they close. New disputes show up in NoChargeback with the reason code, amount and response deadline.
- 3 Turn on chargeback alerts before you end the old alert enrollment, so there is no gap in pre dispute coverage.
- 4 Set up dispute automation rules for your top reason codes and check the first few drafted packs by hand.
- 5 Read your contract for notice terms and fees on cases that resolve after the switch.
How much does Chargeback Gurus cost?
Chargeback Gurus does not publish prices. You book a demo and get a custom quote based on your volume, industry and the services you choose. A competitor reports a per chargeback fee plus a share of wins, but that is unconfirmed, so ask for every fee in writing.
Is Chargeback Gurus a managed service or software?
Both. It sells a platform with prevention, representment and analytics modules, and it pairs that platform with an expert team that builds a strategy per merchant and works cases. That is closer to a managed service than a self serve tool.
What is a cheaper alternative to Chargeback Gurus?
For merchants with steady dispute volume, a flat priced tool usually costs less. NoChargeback starts at 49 USD a month, Growth covers 100 disputes and 1,000 alerts for 149 USD a month billed yearly, and it never takes a share of recovered funds.
Can I try NoChargeback before I cancel Chargeback Gurus?
Yes. Each processor account connects separately, so you can move one store or brand first, compare cost and results for a month or two, and then decide what to do with the rest of your accounts.